Copyright © 2006-2019 New Jersey Relay & CapTel. All Rights Reserved.

RELAY CONFERENCE CAPTIONING (RCC)

FREQUENTLY ASKED QUESTIONS

What do I need to use RCC service?

In addition to the teleconference bridge and access code, if needed,
the minimum system requirements for using RCC service are:

  • High-speed Internet connection.

  • Microsoft Window 7 or newer, or OS X.

  • Internet Explorer, Chrome, Firefox, or Safari,
    with cookies and JavaScript enabled.

Can I have a private conversation with the captioner?

Commentary and discussion directly with the captioner that are not a part of the event (conference call or webinar) should be avoided.  Your captioner is there to capture the dialogue and deliver it to you in real-time. 

What is “Message to Captioner”?

It is a feature to allow you to type to the captioner, who then read aloud your comments or questions at the earliest break in the discussion.  As the captioner is speaking on your behalf, your text appears on the real-time streaming display.

What is typing limit in the "Message to Captioner" box?

There is no limit to the amount of text that can be typed into the “Message to Captioner” box.  Your text typed in this box will be displayed to the captioner once you press the return key.  Your text will then be voiced during the event by the captioner and added to the real-time streaming display.

What is the “Message Center”?

The “Message Center” shows the RCC user’s messages to the captioner and the captioner’s responses.  It acts similarly to a chat window, except that the communication from the captioner is highly restricted.  No one else can view this private dialogue.  Only text that appears on the real-time streaming display becomes a part of the transcript.

How do I change the text display?

The settings on the captioning screen allows you to change:

  • Font Style

  • Font Size

  • Background Color

  • New Text

  • Display New Text

  • Delay (0-60 sec)
     

What is the Delay (0-60 sec) for?

This Delay feature within Settings controls how long it takes for new text to appear in the live transcript. Higher intervals will display larger blocks of text at a slower rate, lower intervals display smaller blocks of text at a higher rate.​

What is the “Transcript” button for?

A transcript is the full text of the event from the time the captioner joins until the time the captioner leaves.  Depending on the options selected on the online RCC reservation form, the transcript may be downloaded, emailed and/or printed out at the RCC user’s discretion.  Any RCC user’s late arrival during the event will not affect the availability of the full transcript.  ​

Can my transcript be encrypted?

Yes, SSL encryption is used for all RCC events.

How can I print or save a transcript after an event ends?

If the transcript option is enabled on the RCC reservation form, the transcript is available via the link in the confirmation email from the time immediately following the event through the end of that day.  After the day of the event, the host of the event may submit an email with the event ID to RCC@sprint.com to request the transcript.

Can I adjust the size of my browser window?

You can adjust the window to any size, your settings will not affect anyone else's display.  We recommend that your screen resolution be 1024x768 pixels or higher and the browser window be set to full screen to allow for larger font sizes.

What if I can speak for myself?

If you prefer to speak for yourself during the event, first join the teleconference bridge provided for all attendees. You can see the captions via the RCC link in the confirmation email and respond directly using a standard or mobile telephone.

Troubleshooting 

If the words stop showing up, what does that mean?

If there are no captions being displayed on the screen, the event may have ended or nobody is speaking at that exact moment.  Ensure the captioner is present and that the event is still in process.  If you are having trouble with the captions for any reason, pressing the refresh button on the browser may help.

What is required for the captioner to connect to an event?

The captioner needs an access to the audio via a teleconference bridge and access code, if available.

Whom may I contact for problems/questions?

Contact Support.

General Questions

What’s the purpose of RCC?

The purpose of RCC is to allow people who are deaf or
hard of hearing or have a speech disability to participate
in conference calls or webinars. 

How do I get audio for the event?

The RCC service provides only the captions; it does not
provide audio access.   If you wish to listen to the event, 
please join the same teleconference bridge provided for
all attendees, using a standard or mobile telephone.

Will this be recorded?  

The context of the events may be subject to recording via
saved transcripts.  However, this option is at the sole discretion
of the person who reserved the RCC service.

What is “Web Conference URL” on the ordering page?

Enter the URL if you are hosting a webinar.  If you are not
hosting a webinar, leave this field blank.

Do I need to provide a teleconference phone number
for a webinar?

If you are using a VoIP (Voice over IP) provider for a webinar,
on the online RCC reservation form, enter 000-000-0000 as
the teleconference phone number and include the VoIP
information in the Event Details.  A webinar URL is required
on the form.  If you are not using VoIP, a teleconference number
is required.